Terms and Conditions

  1. BOOKINGS:
    Bookings are made by sending to us at the address on the Booking Form (i) a completed Booking Form signed by you; and (ii) the Deposit amount as set out below.
    Upon receipt of the above, we shall write and confirm your booking and invoice you for the balance due for your holiday.
  2. FEE/PAYMENT:
    The holiday fee includes the cost of transportation to and from Victoria Station in London to your destination, a picnic (or equivalent) lunch where the bike tour runs over a lunch period. The amounts due for your holiday are as follows:
    • (i) Deposit: a non-refundable amount of £25 per person is required to secure your place.
    • (ii) Balance: the balance shall be payable within 1 weeks of receipt by you of the invoice and balance must be received by us in cleared funds no later than 2 weeks before your holiday is due to commence. We reserve the right to cancel your booking in the event the balance is not received by this date.
    • (iii) Payment: All payments shall be made by PayPal, cheque, debit or credit card. Please note that a 2.5% surcharge shall apply for all payments made by credit card. A 3.5% surcharge shall apply for all payments made by PayPal.
  3. CANCELLATION POLICY:
    (a) Cancellation by You: In the event that you have to cancel your holiday with us for any reason, cancellation must be given in writing by mail (provided that postage is prepaid and documentary evidence of posting is obtained), by email (provided that evidence of delivery is obtained), to the address or email address specified on the Booking Form. Notice of cancellation shall be deemed to having been given when received by us no later than 1700 on the day of receipt. The following cancellation rates shall apply:
    • (i) Notice of cancellation received between 28 to 42 days (inclusive) before departure: 50% of the Balance.
    • (ii) Notice of cancellation received between 14 - 27 days (inclusive) before departure: 75% of the Balance.
    • (iii) Less than 14 days notice of cancellation: 100% of the Balance.
    (b) Cancellation by Us: We reserve the right to cancel your holiday at any time due to the following:
    • (i) An occurrence of any event beyond our reasonable control which shall materially interrupt or interfere with our ability to provide the holiday booked by you, including without limitation bad weather, mechanical, disease, war or political unrest, strike or an unavoidable absence of key personnel. Where such an event occurs, we shall use best endeavours to notify you as soon as possible and do what we can to offer an alternative date.
    • (ii) Where you are unable to provide evidence of adequate insurance in accordance with paragraph 3 below;
    • (iii) Where, in the reasonable opinion of the tour leader, your behaviour is causing or likely to cause danger, distress or annoyance to others, or for any other reason. We regret that where such events occur we shall be unable to refund you any amounts paid to us and we shall not be liable for any expenses you have incurred or do incur as a result of such cancellation.
  4. EQUIPMENT:
    If you bring your own bike you are responsible for keeping it in good working order. If you use a hire bike you must notify any defects to us as soon as possible.
  5. YOUR RESPONSIBILITY:
    All activity sport involves an element of risk. It is your responsibility to ride with due care at all times and you hereby agree to abide by the authority of the tour leader who represents us. If in doubt, you should WALK where you are not confident to ride. It is a condition of your holiday that you wear a safety at all times whilst riding, and to keep all equipment provided by you in good working order.
    You are required to take out appropriate comprehensive insurance to cover any loss or injury you may suffer during your holiday and you shall be required to show evidence of such to the tour leader on the day of departure.
    You hereby warrant and represent that the information you have provided on the Booking Form is true and accurate and that you have provided all necessary information to help us ensure your safety whilst on your holiday.
  6. OUR RESPONSIBILITY:
    We are committed to providing excellent care for our guests. If you have any problems during your holiday, it is your duty to notify us at the time. We shall use our best endeavours, where possible, to rectify them. If your problem is not resolved on the day, or if you wish to make a formal complaint please notify to us in writing, such notice to be received by us no later than 14 days after the date of your departure. We regret that we shall be unable deal with any complaints received after this date.
    Please note that except in respect of matters arising out any negligence by us, we shall not be liable for the death or personal injury suffered or caused by you, or for the damage to or loss of any property, whether belonging to you or used by you during the holiday, and you hereby agree to fully and effectually indemnify us (to the fullest extent permitted by law) against all actions and claims suffered or incurred, directly or indirectly, by us in consequence of any breach or any misrepresentation by you of any of your obligations, warranties or representations under the Booking Form and these Standard Terms and Conditions (together the "Agreement").
  7. DATA PROTECTION:
    For the purposes of the Data Protection Act 1998, you hereby consent to the holding and processing of personal data relating to you in any form by us for purposes connected with the relationship under this Agreement. Please ensure you notify us of any changes to your personal data, including any contact details in the case of emergency or of any medical conditions not stated on the Booking Form, which arise prior to or during your holiday. We will at all times take reasonable steps to ensure the security and confidentiality of your data.
  8. MISCELLANEOUS:
    (a) Interpretation: Any reference to the word (or derivative of) "including" shall not be construed to limit the general interpretation of the words accompanying the word "including". Where any provision of this Agreement is prohibited by or adjudged by a Court to be unlawful, void or unenforceable such provision shall, to the extent required, be severed from this Agreement and rendered ineffective so far as possible without modifying the remaining provisions of this Agreement and shall not in any way affect any other circumstances or the validity or enforcement of this Agreement.
    (b) Third Party Beneficiaries: Except insofar as this Agreement expressly provides that a third party may in his own right enforce a term of this Agreement, a person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
    (c) Entire Agreement: This Agreement shall comprise these Standard Terms and the Booking Form and is the entire agreement between you and us. Each party agrees that it does not rely on (or have any remedy in respect of) any statement, representation or warranty (whether oral or written) other than as expressly set out in this Agreement. Nothing in this Paragraph or this Agreement shall operate to exclude or limit liability for fraud, nor affect any of your statutory rights as a consumer.
    (d) Governing law: This Agreement shall be governed by an construed in accordance with the laws of England Wales and each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.